Exchanges & Returns Policy

At Sezario, customer satisfaction is our priority. We strive to ensure that you are happy with your purchase. If you are not completely satisfied, we offer a hassle-free exchange and return process.

1. Eligibility for Returns & Exchanges

  • Items must be returned within 7 days of the delivery date.

  • Products must be unused, in their original packaging, and in the same condition as received.

  • Proof of purchase (order number or receipt) is required for all returns and exchanges.

  • Certain items, such as perishable goods, personal care products, and custom-made items, may not be eligible for returns due to hygiene or personalization reasons.

2. How to Initiate a Return or Exchange

  • Contact our customer support team at Sezario.shop@gmail.com with your order details and reason for return/exchange.

  • We will provide you with a return authorization and instructions on how to send back your item.

  • Once we receive and inspect the returned product, we will process your exchange or refund.

3. Refund Process

  • Approved refunds will be processed within 7 business days.

  • Refunds will be issued to the original payment method used for the purchase.

  • Shipping costs are non-refundable unless the return is due to a Sezario error or defective product.

4. Exchange Policy

  • Exchanges are subject to stock availability.

  • If the requested item is unavailable, you may choose an alternative product or opt for a refund.

5. Non-Returnable Items

  • Gift cards, downloadable software, and digital products.

  • Clearance or final sale items.

  • Items damaged due to misuse or improper handling.

6. Damaged or Incorrect Items If you receive a damaged, defective, or incorrect product, please notify us within 2 days of receiving your order. We will arrange for a replacement or a full refund at no extra cost to you.

7. Shipping for Returns & Exchanges

  • Customers are responsible for return shipping costs unless the return is due to a Sezario error.

  • We recommend using a trackable shipping service, as we are not responsible for lost returns.

8. Changes to This Policy Sezario reserves the right to update or modify this Exchange & Returns Policy at any time. Any changes will be posted on this page with the updated effective date.

For further inquiries, please contact our customer support team at sezario.shop@gmail.com

Thank you for shopping with Sezario!