1. Orders & Payments

Q: How do I place an order on Sezario?
A: Simply browse our website, add products to your cart, and proceed to checkout. Follow the steps to enter your shipping details and make payment securely.

Q: What payment methods do you accept?
A: We accept major credit/debit cards,online banking. Cash on Delivery (COD) may be available in select locations.

Q: Can I cancel or modify my order?
A: Orders can be modified or canceled within 24 hours of placement. After that, they are processed for shipping and cannot be changed.

2. Shipping & Delivery

Q: How long does delivery take?
A: Standard delivery takes 3-7 business days, depending on your location. Express shipping options may be available at checkout.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS. You can track it through our website’s Order Tracking page.

3. Returns & Refunds

Q: What is your return policy?
A: We offer a 7-day return policy for unused and unopened items. Please check our Returns & Refunds page for more details.

Q: How do I request a refund?
A: To request a refund, contact our customer support with your order details. Once we receive the returned item, we will process your refund within 5-7 business days.

Q: Are all items eligible for return?
A: Certain items, such as personal care products and customized items, are non-returnable for hygiene reasons.

4. Account & Security

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive discounts.

Q: Is my personal information safe?
A: Yes, we use industry-standard SSL encryption to protect your data. We do not store credit card details.

5. Customer Support

Q: How can I contact Shopzee?
A: You can reach our customer support via:

• Email: Sezario.shop@gmail.com
• Phone: 03360072793
• Live Chat: Available on our website from 9 AM – 6 PM (Mon-Sat)

Q: What should I do if I receive a damaged or wrong item?
A: Please contact our customer support team within 48 hours of receiving your order with photos of the product, and we will arrange a replacement or refund.